What connected automation looks like
Four examples of how a single email, complaint, invoice or quote request moves through your tools on its own, without anyone sorting or retyping it.
Every email lands with the right person
Incoming mail is read and sent to the right person with a short summary. The CRM and ERP are updated and a reply is drafted for approval.
Without automation
Someone reads, forwards, types the order into two systems and writes the reply.
Incoming
Maria Novak · Novak & Partners
Order: 40 chairs for Friday
Hi, can you confirm 40 more office chairs delivered by Friday? Same address as last time. Thanks, Maria
BRS automation
Waiting for an event
Updated automatically
Waiting for the next event...
A complaint from any channel becomes one tracked case
Messages about the same problem arrive by email, WhatsApp and the web form. They are linked to the order and logged as one case, and the customer hears back the same day.
Without automation
Three people see three messages, nobody knows they are the same case, and the log is filled in later by hand.
Incoming
Piotr W. · Zielinski Logistics
Delivery arrived damaged
WhatsApp · Piotr W.
Sent photos of the damaged chairs. Can you replace them this week?
Web form · Complaint
48213 · Damaged goods
BRS automation
Waiting for an event
Updated automatically
Waiting for the next event...
Invoices reach accounting and the calendar on their own
The invoice is read and checked. The amount is booked as an expense and the payment deadline goes into the calendar with a reminder.
Without automation
The PDF waits in an inbox until someone types the amounts into accounting and, hopefully, notes the due date.
Incoming
Invoice PDF
NL-2026-0418Nordlicht Office GmbH
BRS automation
Waiting for an event
Updated automatically
Waiting for the next event...
A quote request becomes a quote and a scheduled follow-up
A request turns into a structured quote based on your own price list. After your approval it goes out, and the follow-up call is already in the calendar.
Without automation
Someone copies the request into a spreadsheet, looks up prices, builds the quote and tries to remember to follow up.
Incoming
Jonas Weber · Keller Bau
Quote request: office refresh
Repaint 180 m² of walls and ceilings, vinyl flooring in two meeting rooms (40 m²), 12 LED panels. Weekend works only.
BRS automation
Waiting for an event
Updated automatically
Waiting for the next event...
Your process looks different?
These examples show the principle. Every automation we build is set up for one specific company, its tools and its rules.